The interconnection of multiple telephones with the general aim of allowing the usage of features like conference calls both audio and video, private and shared voice messaging and call handling is known as the telephone system.The internet or the telephone network or the combination of both are the ways in which the telephone system works.Telephone system can also be delivered as hosted services.Hosted services can also be delivered to ensure the telephone system works.
In business, communication is the back bone and that requires a lot of attention to ensure it is efficient.The size of the firm usually determines the business telephone system to be used.Multiple phones may be connected to make up a telephone system that is suitable for a small firm.Private branch exchange or PBX is the type of business telephone system used by medium sized and large companies.
The central office lines and trunks are responsible for the intercommunication among different telephone workstations through the private branch exchange or the PBX. The private branch exchange initially used operators to connect the calls but as they became popular and also due to advanced technology, they became automated. The automation is also referred to as the private automated branch exchange or PABX.
The modern private branch exchanges also support internet telephony or VoIP.The functions of a private branch exchange is to connect and create communication between two or more telephone users.They can also be used to enhance constant communication and disconnection of the communication as per the user’s requirements.The private branch exchange can also meter call for the purposes of accounting.
In East Africa there are different companies that provide the hardware materials to ensure good and effective communication in offices and homes.One of the companies that offers a range goods and services that ensure efficient communication within organizations in Kenya is Yea link. The cost of long distance and international conferencing calls is cut thanks to the wide variety of conference equipment offered by Yea link that also give the workplace a modern feeling and satisfaction.Red star Africa Networks limited is one of the known lead distributors of Yea link Communication products in Kenya.
Another company with an establishment in IP private branch exchange in Kenya is the Grand stream.Grand stream also offers a range of products that ensure effective communication.For the companies to be able to handle the competition in the communication market, they must be equipped with the latest phones and also their equipment should have all the latest and updated features. The calling features and capabilities in private branch exchange are caller ID recognition, call blocking, call recording, auto attendant, video and audio conference calls, music hold on and many others. The advanced technology has also led to cloud based business telephone system.